SKAIL
Help Centre

How can we help?

Straight answers, grouped by what you're doing. Can't find it? Email support@skail.skylite.group — a human reads every message.

Getting started

What do I do first?

Follow the checklist on your dashboard: run the free scan on your own site, generate a keyword plan, publish your first article. Most people are live inside five minutes — no card required for the 14-day full trial.

Do I need any technical setup?

No. The hosted blog works instantly. WordPress, Shopify or a custom webhook are optional publishing targets you can connect later from the SEO page.

What's a workspace?

One business = one workspace, with its own data, connections and pipeline. Agencies run one workspace per client and switch between them — your plan sets how many client workspaces you get.

The free scan

What does the scan actually check?

It fetches the site, reads the content like a strategist would, and returns suggested keywords, likely competitors and three concrete fixes. It takes about 30 seconds.

Can I scan a prospect's site?

Yes — that's the point. Agencies use scan results as outreach: you open the conversation with their numbers instead of your pitch.

SEO, content & the calendar

Where do articles come from?

Your keyword plan feeds the calendar. Set a rhythm (daily, three a week, or weekly) and SKAIL drafts each slot's article — with schema, a featured image and in-article visuals built from the article's own headings.

Does SKAIL publish automatically?

Only if you switch auto-publish on. Otherwise every article waits as a draft for your one-click approval — you're the editor, never the typist.

How does rank tracking work?

Weekly checks of your target keywords against your domain, stored so you see movement over time, not a one-off snapshot.

What is AI-search visibility (GEO)?

We ask ChatGPT, Claude, Gemini and Perplexity the questions your customers ask, and record whether — and how — they recommend you. You see the actual wording, with receipts.

Social & reels

How do social posts get written?

Set your brand voice once (tone, audience, pillars, banned phrases) on the Calendar page. One click on any article drafts LinkedIn, Facebook and Instagram posts in that voice, each with a branded square card. Everything waits in an approval queue.

Why aren't my posts publishing to Facebook/Instagram yet?

Publishing switches on when Meta approves the app's permissions (their review, not ours). Your approved queue starts posting the moment it clears — no changes on your side.

What's a reel?

A vertical captioned video with an AI voice-over, generated from an article: word-highlight captions, your branding, an end-card CTA. Renders take up to ~20 minutes and appear in the Reels strip on the calendar.

Reviews & reputation

How do I get more reviews — legally?

Ask everyone, at the peak-happiness moment, with zero friction. SKAIL gives you the direct Google and Trustpilot links, a printable QR poster, a standard ask message, and a queue of recent wins who haven't been asked yet. No filtering by sentiment, no incentives — those are banned by Google and US federal rules, and this product deliberately can't do them.

Can SKAIL reply to reviews?

It drafts replies in your brand voice — specific to what the reviewer said, compliant for negative reviews (apologise, take it offline, never offer incentives). You post them; one-click posting arrives with Google's API approval.

Can a customer review us without buying?

On Trustpilot, yes — any genuine service experience counts, including a great advice call. Teach your team to catch those moments; it's the most under-used source of reviews.

Leads & CRM

Where do leads come from?

Scan submissions, your campaigns, the API, or manual entry. Each lead moves through stages with values attached, so the pipeline shows money, not just names.

Can I export or integrate?

CSV export any time, webhooks on every stage change, and a conversions API so revenue ties back to the click that caused it.

Agency mode

How do client workspaces work?

Each client gets an isolated workspace — their data, their connections, their reports. Your team switches between them from one login. Your first client workspace is free on every plan.

How much time does a client take?

Around two hours a week once set up: the autopilot proposes, you approve, the reports write themselves.

Billing & plans

How does the trial work?

14 days, full platform, no card. When it ends you pick a plan or stay on the free tier — nothing is deleted.

How do I cancel?

Settings → Billing → manage subscription, any time. Access runs to the end of the paid period. Details in the refund policy linked below.

Who processes payments?

Billing runs on SAIG Pay, our group's payment rail — SKAIL never stores your card details.

AI School

Is the course really free?

Yes — all nine lessons and the platform. Pro (PKR 4,499/month) adds the verified certificate, the public graduate directory and community access.

How do I pay from Pakistan?

Bank transfer to the MCB account shown at checkout, then paste your transaction ID. A human verifies within 24 hours. Wallet options (JazzCash, EasyPaisa, SadaPay, NayaPay) are coming.

How do certificates work?

Each verified graduate gets a permanent public verification link — only certificates we issued resolve, so anyone can check yours is real.

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